For your convenience, The Chicago Diamond and Jewelry Exchange. accepts the following credit cards:
Bank Wire Transfer
Orders are processed on a first-in-first-out basis. Items that are in stock will be shipped within 3-5 business days of order confirmation. Custom design and orders which require setting of a diamond require additional time, which is typically 7 business days from date of order. Express order filling may be available on certain items.
1) The Chicago Diamond and Jewelry Exchange uses Federal Express as our preferred carrier.
2) All 2nd Day and Overnight Priority shipments require a signature on delivery.
3) When using our free "FedEx Express Saver" shipping option please be aware that FedEx does not have a "signature required" option and the customer is solely responsible for FedEx Express Saver deliveries.
4) Our preferred carrier is FedEx and the standard shipping charges below are for FedEx only. Any other carriers, if requested to be used, may require extra charges to be determined.
Delivery is limited to the United States except for military APO and FPO addresses that will be sent via USPS Priority Mail Service only. FedEx deliveries cannot be made to P.O. Boxes. Merchandise will be shipped to the billing address on file with the applicable credit card company. If the shipment is to be made to any other address, the customer may need to advise his credit card company of the alternate address.
For orders under $1000: FedEx Saver service is free, 2nd day FedEx service is $10, and FedEx priority is $15.
For orders of $1,000 - $2,500: 2nd Day FedEx is FREE and FedEx priority is $15.
For orders over $2,500: FedEx priority service is FREE.
Requested Saturday delivery (any shipment value): $39.00
FedEx guaranteed delivery times:
. FedEx Express Saver- delivery the third business day by 4:30 pm
. FedEx 2nd Day - delivery the second business day by 4:30 pm
. FedEx Priority Overnight- delivery the next businesss day by 10:30 am
. Delivery times are to most destinations
. Delivery times do not apply to Alaska and Hawaii
. See www.fedex.com for more details
The customer will be notified of any delays in shipment via e-mail. In the unlikely case that an is out of stock, The Chicago Diamond and Jewelry Exchange. will contact the customer with the estimated date of delivery, and charges will be made to credit cards only if the customer agrees to the delay.
The images featured on this web site may have been altered, reduced or enlarged. These images are intended to represent the general design and appearance of items on this site. They are not intended as an actual picture of the piece that will be shipped.
The Chicago Diamond and Jewelry Exchange and it's partners are proud to offer only the finest quality diamonds available. While aspects of diamond grading are subjective, a diamond Grading Report from the Gemological Institute of America (GIA), European Gemological Lab (EGL) or the American Gem Society (AGS) will accompany our loose diamond inventory.
Diamonds graded by other grading laboratories may also be available with your purchase as well. These laboratories are recognized around the world as the finest in gem grading. In supplying Lab Certificates, and/or Grading Reports from respective laboratories for its merchandise, The Chicago Diamond and Jewelry Exchange. accepts and supports such documents exclusively, as proof of identity and quality of corresponding merchandise. You can always be confident that the item being purchased matches what is described in the corresponding certification and grading documents.
In the event that the customer wishes to have merchandise examined by another laboratory or grading entity, The Chicago Diamond and Jewelry Exchange. can accept no responsibility for those results. Such findings will in no way affect or alter certification, appraisal or grading documents provided by The Chicago Diamond and Jewelry Exchange , and shall simply serve as the customer's reference items.
The Chicago Diamond and Jewelry Exchange presents our evaluations/appraisals in accordance with the scientific methods applied during the examination. This service is provided for a fee by The Chicago Diamond and Jewelry Exchange. Its appointees and agents are not responsible for possible dissimilarities and/or differences that could appear from repeated examinations or as a result of other methods applied. The Chicago Diamond and Jewelry Exchange presents these appraisals/evaluations to the client solely for his own use and shall not be held responsible for any claim whatsoever, which may be made on the basis of this evaluation.
It is the aim of The Chicago Diamond and Jewelry Exchange to be the premier choice for fine quality diamonds and jewelry. The Chicago Diamond and Jewelry Exchange has a limited 30-day warranty, and is guaranteed against defects in manufacturing and workmanship. This warranty does not, however, apply to items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise.
Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer, and The Chicago Diamond and Jewelry Exchange shall not be held liable for any loss, theft, or resulting damages that may subsequently occur.
Protection of offline customer information is of paramount importance to us. All customer information, not just the sensitive information mentioned above, is restricted in our offices. Employees are granted access to personally identifiable information on a strict "need to know" basis. The servers which store personally identifiable information are located in a secure environment, in a locked facility. If users have any questions about the security at our website, they may send an e-mail to: email@example.com.